FREQUENTLY ASKED QUESTIONS
Musical Theatre Fitness is an ever growing Community and we hope these FAQ's provide some helpful answers to any new or current members. If your question is not answered below, please do not hesitate to email us at email@example.com
ARE THE CLASSES ALL ONLINE?
All classes take place online with limited in-person specials. Each booking you make comes with a Zoom link that is specifically for the class booked. All Instructors are insured to teach group fitness classes.
DO I NEED TO HAVE MY CAMERA ON TO TAKE PART?
Absolutely not! Our MTF team never pressure anyone to have their cameras on. You can join in the classes from the comfort of your own home and keep your camera off. Do whatever makes you feel comfortable. We want you to enjoy the classes.
WHAT DO I DO IF I DON'T RECEIVE AN EMAIL WITH THE CLASS LINK?
Do not panic. You can access your class link by logging in to your account on either the desktop or mobile app. In your profile you will see "my bookings". Please click in here and you will find all your pre-booked classes and the Zoom links you require for each. If you still don't have links, please re-book the class or contact us.
WHAT LEVEL ARE YOUR CLASSES APPROPRIATE FOR?
Lots of people often spend a lot of time thinking about starting new classes before actually doing it.
Am I flexible enough right now for Stretch It Out? Probably not.
Will I be strong enough to do everything the Instructor says in Work It Out? Maybe not.
Will I be able to perfectly execute the routine in Dance It Out? It doesn't matter!
While doing all of this thinking, don’t forget that it’s okay to feel new and challenged when you start out new classes. Everybody does, no matter their age, background, flexibility, or any other human characteristic.
We love to cater for all abilities and during the class we will provide modifications where possible. If you are worried about starting any new fitness regime it is always best to talk this through with your Doctor. You can always contact us at firstname.lastname@example.org if you have concerns.
DO I NEED TO BOOK A LIVE CLASS IF I WANT TO ACCESS THE ON DEMAND LINK?
You don’t need to book the live class if you have a membership that gives you access to On Demand content, and you are only wanting to do the On Demand version. This is accessible via the members only pages, found under the On Demand tab. Use your log on details to access this page and if you have a membership with On Demand content, you will be granted access.
Please only book a live class if you are attending the live session.
HOW DO I CANCEL A CLASS?
Visit your account on the mobile app or desktop site and go to "My Bookings". From here, if you cancel at least 3 hours before the class starts your class credit will automatically go back on to your membership. If you are a pay as you go member and cancel at least 3 hours before the class start time, please email email@example.com for a refund as this will not happen automatically.
If a class is cancelled with less than 3 hours notice the session will be charged and your class credit will not be re-instated.
ARE THERE ANY START UP OR CANCELLATION FEES?
There are no start up fees for any of our membership plans. As soon as you enrol, you will make payment for the membership you sign up to. This will instantly give you the class credits relating to your plan.
There are no cancellation fees for the Rolling Monthly or Fixed Term Memberships. For more information on cancelling a Fixed Term Membership please read the Fixed Term Membership Policy. This can be found at the bottom of the page.
CAN I CHANGE MY MEMBERSHIP?
If you are on any of our rolling monthly membership plans you can change your membership at any time by contacting us at firstname.lastname@example.org
If you are on our Gimme Gimme membership please read the Fixed Term Membership Policy. This can be found at the bottom of the page.
MY PAYMENT HAS BEEN TAKEN BUT MY CLASS CREDITS HAVEN'T RENEWED?
The system does take overnight, once payment has been taken, to update your class credits. Please ensure you book your classes until the day your plan renews as the class credits will be re-applied the following day.
DO MY MONTHLY CLASS CREDITS ROLL OVER?
Your class credits must be used within your payment calendar month and they will not be rolled in to the following month.
WHY HAS MY MEMBERSHIP PAYMENT BEEN TAKEN AGAIN?
All plans automatically renew each calendar month and your chosen payment method will be debited each month until you cancel your membership.
WHY HAS MY MEMBERSHIP BEEN CANCELLED?
Your monthly membership will only be cancelled if you have contacted us to do so, or if your payment method for your membership is unsuccessful on your renewal date. You can continue with a membership, by logging in to your account and purchasing a new monthly plan, as no further payments will be taken for cancelled memberships.
CAN I ASK AN INSTRUCTOR SPECIFIC MODIFICATIONS BEFORE A CLASS?
As the classes are group based and not all our Instructors are qualified as Personal Trainers, please email email@example.com and our Creator, Flick Halfpenny, can get back to you with help on exercises you are finding particularly difficult. If you are finding lots of the exercises are too difficult or you are getting frustrated with technique, we also offer Figure It Out Personal Training sessions which may suit you.