FREQUENTLY ASKED QUESTIONS
Musical Theatre Fitness is an ever growing Community and we hope these FAQ's provide some helpful answers to any new or current members. If your question is not answered below, please do not hesitate to email us at firstname.lastname@example.org
ARE THE CLASSES ALL ONLINE?
Online bookings comes with a Zoom link that is specifically for the class booked. All Instructors are insured to teach group fitness classes.
DO I NEED TO HAVE MY CAMERA ON TO TAKE PART ONLINE?
Absolutely not! Our MTF team never pressure anyone to have their cameras on. You can join in the classes from the comfort of your own home and keep your camera off. Do whatever makes you feel comfortable. We want you to enjoy the classes.
WHAT DO I DO IF I DON'T RECEIVE AN EMAIL WITH THE ONLINE CLASS LINK?
Do not panic. You can access your class link by logging in to your account on either the desktop or mobile app. In your profile you will see "my bookings". Please click in here and you will find all your pre-booked classes and the Zoom links you require for each. If you still don't have links, please re-book the class or contact us.
WHAT LEVEL ARE YOUR CLASSES APPROPRIATE FOR?
Lots of people often spend a lot of time thinking about starting new classes before actually doing it.
Am I flexible enough right now for Stretch It Out? Probably not.
Will I be strong enough to do everything the Instructor says in Work It Out? Maybe not.
Will I be able to perfectly execute the routine in Dance It Out? It doesn't matter!
While doing all of this thinking, don’t forget that it’s okay to feel new and challenged when you start out new classes. Everybody does, no matter their age, background, flexibility, or any other human characteristic.
We love to cater for all abilities and during the class we will provide modifications where possible. If you are worried about starting any new fitness regime it is always best to talk this through with your Doctor. You can always contact us at email@example.com if you have concerns.
DO I NEED TO BOOK A LIVE ONLINE CLASS IF I WANT TO ACCESS THE ON DEMAND OPTION ONLY?
You don’t need to book the live class if you want to access the class via On Demand. This is accessible via the members only pages, found under the On Demand tab. Use your log on details to access this page.
Please only book a live class if you are attending the live session.
HOW DO I CANCEL A CLASS?
Visit your account on the mobile app or desktop site and go to "My Bookings". From here, if you cancel at least 3 hours before the class starts please email firstname.lastname@example.org for a refund as this will not happen automatically.
If a class is cancelled with less than 3 hours notice the session will be charged and you will not be refunded.
ARE THERE ANY START UP OR CANCELLATION FEES FOR ONLINE MEMBERSHIPS?
There are no start up fees for our membership plan. As soon as you enrol, you will get a 7 day free trial and this will instantly give you access to On Demand and online live classes. After 7 days, payment will be taken from your chosen card and the membership will be a continued rolling monthly membership. There are no cancellation fees for the memberships.
WHY HAS MY MEMBERSHIP PAYMENT BEEN TAKEN AGAIN?
All plans automatically renew each calendar month and your chosen payment method will be debited each month until you cancel your membership.
WHY HAS MY MEMBERSHIP BEEN CANCELLED?
Your monthly membership will only be cancelled if you have contacted us to do so, or if your payment method for your membership is unsuccessful on your renewal date. You can continue with a membership, by logging in to your account and purchasing a new monthly plan, as no further payments will be taken for cancelled memberships.
CAN I ASK AN INSTRUCTOR SPECIFIC MODIFICATIONS BEFORE A CLASS?
As the classes are group based and not all our Instructors are qualified as Personal Trainers, please email email@example.com and our Creator, Flick Halfpenny, can get back to you with help on exercises you are finding particularly difficult. If you are finding lots of the exercises are too difficult or you are getting frustrated with technique, Flick also offers Personal Training sessions 1-1 online or in person.